We hand-deliver within Houston and surrounding areas. If you are outside of our delivery zone, please send us an email and we will do our best to accomodate you.

Yes, the customer or recipient needs to be readily available to receive delivery of the product. 

If your order is a gift, please notify your recipient to expect a perishable food delivery from us.

At checkout, we request all necessary contact information required to successfully complete delivery (Recipient Name, Delivery Address, Gate/Door Code (if applicable), Phone Number & Delivery Instructions). If delivery is attempted by our driver and no one is available to accept the delivery, our driver will attempt to call the recipient with the information provided by the customer. If the recipient is not reachable, our drivers are advised to call Charcuterii where we will attempt to contact the recipient and customer ourselves.

If after these attempts no one is reachable, the product will be left in a safe space outside of the address as it cannot be couriered back and delivery cannot be reattempted later in the day. Charcuterii is not responsible for the product if no one is available to receive it. 

We accept most orders up to 24 hours before your desired delivery date!

For next-day delivery, please place your order on our website by 1PM the day prior. You are also welcome to email or call us.

We are able to modify our products to accommodate dietary restrictions (vegetarian, vegan, gluten-free, pork-free, nut-free). If you have additional restrictions not listed here, please reach out to us. 

Please note that our products are not prepared in an allergen-free environment. We cannot guarantee that any of products are free of allergens and we recommend that anyone with a food allergy refrain from consuming our products.